Troubleshooting Guide | LifeFlix


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Troubleshooting Guide

If you get this Alert, your Mac or LifeFlix is not recognizing your camcorder.

LifeFlix needs to see or recognize your camera, and upon launch it automatically looks for a FireWire device. We are working very hard to support every camera, Mac, and system configuration on the planet, but unfortunately this isn't possible. It drives us crazy, but we add more all the time. It is, however, also possible it's a bad cable, connector, or a simple "reset" of the camera and software.

    We know this can be frustrating! These steps work most of the time, so please give them a try!


    1. Confirm you are using Mac OSX 10.7 or later.
    2. Keep your camcorder powered on and in VCR mode (sometimes called VTR or Play mode).
    3. Unplug the FireWire cable and any adaptor you're using from both the camera and the computer.
    4. Quit LifeFlix.
    5. Plug the FireWire cable and any adaptor you're using back into both the camera and the computer.
    6. Re-launch LifeFlix.
    7. Click "Import."

    If this doesn't work (bummer!), let's try a few more things...

    Are you using a FireWire cable from your camcorder?

      Does your video play in the camcorder's viewfinder?  

      Does your camcorder have a button, switch, or menu setting that changes the output format to DV?

      Does your QuickTime or iMovie recognize your camcorder?

      Do you have another FireWire cable you can try?

      Do you have another Mac you can try?

      Does your camcorder show up in System Info?  

       ​​One last chance.... users have reported this working!

      Uh oh, we didn't work? We apologize! Now we do two things: You GET a REFUND, and we add one lash for every failure to our engineer's monthly beatings - they have requested this arrangement because they take it so seriously. :)

      Get refund here