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faq 1

There is a known issue with Canon camcorders and LifeFlix with macOS Catalina. The audio will not be imported if you simply click "Import".

To workaround this do the following:

  • 1. Click Import in the main interface.
  • 2. Enter the Tape Information in the Import window.
  • 3. Press Play on your Canon camcorder.
  • 4. Immediately click the Import button in the Import window.

You can also do the following:

  • 1. Create a new tape in the main interface by clicking the plus sign where it says "Click or drag scenes here to make a new tape".
  • 2. Enter in the Tape Information.
  • 3. Press Play on your Canon camcorder.
  • 4. Immediately click the Resume button in the main interface.